Terms of service
Last updated: August 23, 2026
Welcome to LUGA. These Terms of Service apply when you visit, browse, or make a purchase from our website.
By using our website or placing an order with LUGA, you agree to these Terms. Please read them carefully before making a purchase.
1. About LUGA
LUGA operates this online store and provides access to our products, content, and related services.
For questions about these Terms or your order, contact us at:
2. Using Our Website
You may use our website only for lawful purposes.
You must not misuse the website, attempt to interfere with its security or operation, introduce malicious software, or use our content or services for fraudulent or unlawful purposes.
We may restrict or refuse access to our website where we reasonably believe these Terms have been violated.
3. Products
We make every reasonable effort to display our products, colours, prints, materials, and details accurately.
However, colours and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing process, or other factors.
Product availability may change without notice, and we may discontinue or update products at any time.
4. Pricing
Product prices are displayed on our website and may change from time to time.
Any applicable taxes, shipping charges, or other costs will be shown where appropriate during checkout.
If we discover an obvious pricing or product-information error after an order is placed, we may contact you before processing the order.
5. Orders
When you place an order, you are responsible for providing complete and accurate information, including your name, email address, delivery address, and payment information.
After placing an order, you may receive an order confirmation. We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, incorrect pricing, stock issues, or inaccurate customer information.
If we cancel an order after payment has been collected, the appropriate amount will be refunded.
6. Payments
You agree to provide valid and authorised payment information when making a purchase.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply to your transaction.
7. Shipping & Delivery
Estimated delivery times are provided as a guide and are not guaranteed unless specifically stated otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, customs procedures, weather, or other disruptions.
Customers are responsible for providing an accurate delivery address.
For questions about a delayed or missing order, contact info@myluga.com.
8. Returns & Refunds
Returns, refunds, exchanges, damaged products, and incorrect orders are handled according to our Returns & Refunds Policy.
Please review that policy before requesting a return.
Nothing in these Terms or our Returns & Refunds Policy is intended to limit any statutory consumer rights that apply to your purchase.
9. Order Changes & Cancellations
If you need to change or cancel an order, contact info@myluga.com as soon as possible.
We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has started.
10. Intellectual Property
Unless otherwise stated, the LUGA name, branding, logos, graphics, product designs, photographs, website content, text, and other original materials associated with our store are owned by or licensed to LUGA.
You may not reproduce, distribute, sell, modify, publish, or commercially use our intellectual property without permission.
11. Third-Party Services
Our website may use or link to third-party services, including payment providers, delivery companies, social-media platforms, and other service providers.
We are not responsible for third-party websites or services that we do not own or control. Your use of those services may be subject to their own terms and policies.
12. Prohibited Activities
You must not use our website to engage in fraud, impersonate another person, violate intellectual-property rights, distribute harmful code, interfere with the website, collect information unlawfully, or engage in activity prohibited by applicable law.
13. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, LUGA will not be responsible for indirect or consequential losses arising from the use of our website or products where such losses were not reasonably foreseeable.
Your statutory consumer rights remain unaffected.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, or legal requirements.
The latest version will be published on this page with an updated revision date.
Your continued use of our website following an update will be subject to the latest applicable Terms.
15. Governing Law
These Terms are governed by the laws applicable to LUGA and your purchase, subject to any mandatory consumer protections that apply in the country or region where you live.
Nothing in these Terms removes rights that cannot legally be excluded.
16. Contact Us
If you have questions about these Terms of Service, please contact:
LUGA Customer Care
info@myluga.com